At University West Pet Clinic we strive to make every visit to our office a pleasant one. From the moment you and your pet enter the doors of our Clive, IA, veterinary clinic, you will feel welcome and at ease.
Take a moment to get acquainted with our hospital, and then feel free to reach out with any questions you may have. We’re here to help!
Animal Hospital Policies
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Payment is expected when services are rendered. We do not offer payment plans. We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express, Care Credit), checks or cash. All cards must be signed by the owner of the card. If the need arises, you may visit the website below to become pre-approved for Care Credit.
Pet Insurance is another option to provide your pet with medical care:
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.